In case of any grievances against EnerCap (the “Company”) or any person acting directly or indirectly on its behalf, you may reach out to our representatives below at any time between 10:00 am and 6:00 pm Monday to Friday except public holidays.
Grievance Redressal Officer
Customers are requested to address all their grievances at the first instance to the Grievance Redressal Officer. The contact details of the Grievance Redressal Officer are as provided below.
Mr. Verma Deepak Pannalal
Address: Raheja Ridgewood, Goregaon East, Mumbai 400063.
Email ID: grievance@enercap.co.in
Complaints to Ombudsman
In case the customer does not receive a response from the Grievance Redressal Officer within one month from the date of making a representation to the Company, or if the customer is not satisfied with the response so received, a complaint may be made in accordance with the ‘The Reserve Bank – Integrated Ombudsman Scheme, 2021’ (“Ombudsman Scheme”) to the Ombudsman in whose jurisdiction the office of the Company complained against, is located. Complaints can be filed online with the Ombudsman’s complaint lodging portal at https://cms.rbi.org.in
